Award recognizes excellence in customer service among the top 25 percent of homebuilders in the nation

Meridian, Idaho. July 12, 2023—Hayden Homes is proud to announce that the company’s South Idaho region has been honored with the prestigious 2023 Avid Benchmark Award for excellence in homebuyer satisfaction.

The Avid Awards set the standard for exemplary customer service in the homebuilding industry and honor homebuilders who achieve the highest scores on Avid’s detailed customer New Home Move-In Experience survey, which is taken from the first 90 days of homeownership. This year, 479 homebuilders were evaluated using data from January to December 2022.

Hayden Homes South Idaho Region was awarded the 2023 Avid Benchmark Award for scoring in the top 25 percent of all builders evaluated, including some of the largest publicly traded NYSE/NASDAQ builders, North America’s largest private builders, and hundreds of small volume and custom builders from coast to coast.

“We are deeply honored to receive this award,” said Jim Carraway, Hayden Homes Regional Vice President. “This award is a reflection of the passion our team members have for providing an outstanding customer experience for buyers throughout their home buying journey and beyond as families settle in to enjoying their new Hayden Home.”

Celebrating its 20th annual awards, Avid Ratings has long been at the forefront of bringing transparency of builder performance to consumers by consumers since 1992. In order to determine the Avid Award winners, homebuilding companies are evaluated using Avid’s award-winning platform.

Every homebuyer survey in Avid’s database is meticulously analyzed to determine each builder’s Avid Index Score, which is evaluated using scores from the total homebuying experience including likelihood of referral, actual recommendations, and strategic customer experience diagnostics for homebuilders.

“We are excited to celebrate our Avid Award winners this year and applaud their commitment to delivering exceptional customer experiences,” said Aaron Everson, CEO of Avid Ratings. “In the face of 2022’s unique challenges, including rapidly shifting market demands, these homebuilders have demonstrated an enduring dedication to meeting the needs of their buyers. Their adaptability and perseverance, coupled with their focus on service excellence, have earned them these well-deserved distinctions.”

To learn more visit Avid Awards.